HEY Credit Union is a successful expanding member-owned organisation dedicated to providing quality financial services to our 19,000+ members. We are keen to recruit people who share our values and would enjoy serving their community while helping to grow the worldwide credit union movement.

Employment Vacancies

Member Services Assistant - Goole (Part time) 

Are you:

• looking for a fresh challenge?
• passionate about your local community?
• interested in making a real difference to people’s lives?

HEY Credit Union is a member-owned co-operative that provides fair and affordable financial services for local people.  Established in 1999, we help our members to become better off by providing safe savings and sensible credit options that improve their financial well-being.

We’re expanding in Goole. Would you like to join our friendly and helpful team, who thrive on making a difference for people by treating them as individuals and supporting them to manage money wisely?

One of the UK’s leading credit unions, we are an accredited Living Wage Employer and offer an attractive package of colleague benefits.

The Role

We are looking for a Member Services Assistant for our Goole branch.   It’s a part-time role, of 18 hours a week.

Reporting to our Branches Manager, you’ll be a valued member of our team and the face of HEY Credit Union for our member-customers.   You’ll be supported and trained to develop your skills and knowledge and deliver outstanding service to the people we serve:

• Responding to enquiries and transactions in person, by phone and using our online channels;
• Enrolling new members, and identifying their needs;
• Assisting with members’ loan applications and issuing loans;
• Progressing opportunities to develop our business and work with our community partners.

About You

You’ll be a reliable, well-organised person with:

• Proven customer service experience
• Superb communication and interpersonal skills
• A focus on solutions and results, working collaboratively with colleagues
• Computer literacy with accuracy and attention to detail
• Enthusiasm and a pro-active approach to work
• Strong desire and ability to learn new things

Although not essential, experience within a financial services organisation would be an advantage.

The Rewards

We offer a competitive salary £13.21 per hour, pension scheme, enhanced holidays and sick pay subject to qualifying criteria, Employee Assistance Programme (independent support and health cashback benefits) and save-as –you-earn scheme.

To apply, please send a CV (2 pages max) and covering letter explaining why you are the right person to jobs@hullandeycu.co.uk

Closing date for applications – 9^th October 2025

Directors

We have vacancies for volunteer Board Members to join HEY Credit Union’s campaign to make financial services fair and affordable for all.

Our volunteer Board of Directors – voted in by our member-owners, helps to govern HEY Credit Union, making sure we serve members well and stay true to our ethical values.

As one of our Board Members, not only would your support benefit the community, it could help you develop your skills and even boost your CV for future career development.

Each of our 10 directors brings their own experience and perspective to the role, but contributes collectively to planning our future direction and monitoring our progress.

Sue, a retired director with 12 years’ service, says:

"I would like to say that it has been a great experience for me.

At the beginning, I wondered if I had what it took to be a Director.  Did I possess the skills or experience needed for this challenge?  Well, I feel everyone has something to contribute, regardless of age, background or level of qualifications.  Life skills are just as important, so there is no need to worry that it's a difficult role to take on. 

Everyone at the Credit Union is friendly and helpful - Staff, Directors and Volunteers.  There is lots of support and training available to further develop your skills, knowledge and confidence.  

I found it exciting to learn about how Credit Unions work in other cities and countries along with the opportunity to meet experienced colleagues from across the globe.  

So if you have a few hours a month to spare - to read the papers and participate in the meeting (either on line or in person), then fill in the nomination form.  It only takes a few minutes but the rewards you will get from becoming a Director and making a difference to the community are so very worthwhile."

Most of the monthly Board meetings now take place online, in early evenings, so it’s easy to take part wherever you live or work, without needing to travel. Although unpaid (apart from expenses), the role comes with excellent training and support, and gives huge satisfaction.

Nominations are now open for the Board elections at our December AGM. Our next new Board Member could be you! Why not email info@hullandeycu.co.uk to book an informal chat? You can also view the profiles of existing Board Members here.

Directors’ Role Profile

Nomination Form

25^th Anniversary History Brochure  

Nominations close Monday 24 November 2025

Volunteering Opportunities

If you're interested in working with us in a voluntary capacity and would like an informal chat about possibilities, please contact us on 01482 778 753 or email info@hullandeycu.co.uk.

Being a HEY Leader

We have a voluntary group of supporters called HEY Leaders who act as our local champions and help us to spread the Credit Union message around the communities we serve. To become a HEY Leader, all you have to do is provide us with your e-mail address and we'll send you a monthly newsletter and any posters or leaflets that you may need. The time commitment can be as much or as little as you choose. Any help you can give will be much appreciated, and you'll be playing a vital role in growing The Fairer Alternative.

Becoming a Credit Union HEY Leader could help you:

• gain new skills
• access training opportunities
• meet new people
• make new friends
• gain experience working in a financial services environment
• enhance your career prospects

Other ways to help us

• distributing leaflets around your neighbourhood
• encouraging your family and friends to join
• putting up posters and newsletters on notice boards at your place of work, church or local community centre
• giving talks about the Credit Union to community groups
• keeping a stock of Credit Union leaflets and forms handy to give to your colleagues and associates on request
• being someone who can answer simple queries from members and prospective members, or put them in touch with Central Office.