Payroll Centre

  • Welcome
  • FAQ
  • Useful Documents
  • Offers
  • Events

Welcome to your Payroll Centre

If you are one of our Payroll Save & Borrow members, you've come to the right place.

Bookmark this page for quick access when you need it. 

  • Your questions answered
  • Useful documents to help you run your account
  • Find out about any exclusive offers


How can I withdraw my savings?

Bank Transfer

- Online:  If you have registered for our Mobile App you can use it to send funds to a bank account that you have authorised us to use.

- Telephone:  01482 778753 (Mon - Fri 10-4) to request a transfer (You must have a standing authorisation set up to use this method. You can set this up by completing a form and returning it to us).

Complete and return a withdrawal form by:

- Post:  to 38 Brook Street, Hull, HU2 8LA

- Email:  with your scanned form to

- Fax:  01482 229540.

When will the money appear in my bank?
If we receive your completed form or phone request before 2.30 pm Mon to Fri, the funds will normally appear in your designated bank account the same day.   Requests made on a weekend will be dealt with on Monday (unless a Bank Holiday).

When can I draw my Christmas Saver money?
Any time between 1 November and 24 December. Funds deposited after 1st November cannot normally be withdrawn until the following year's withdrawal period. As the purpose of this account is to save up for Christmas, we may charge you a £5 "early withdrawal fee" if you request a withdrawal outside the normal withdrawal period (ie after 24 December and before 1 November). If you request more than one early withdrawal your account will be closed and to reopen it you'd need to complete a new application form.

I've forgotten my password and/or PIN for the online access. What can I do?
Contact us directly for further advice.

I've forgotten my Member Number / lost my Welcome pack. What can I do?
Please call us on 01482 778753 where we'll ask you some security details before giving you the information.

How can I change my payroll deduction?
Complete and return a payroll deduction order by:

- Post - to 38 Brook Street, Hull, HU2 8LA

- Email - with your scanned form to

- Mobile App

- Fax - to 01482 229540.

- Dropping it off at a HEYCU branch

When will changes to my payroll deduction take affect?
Your payroll service should make the change from the first available opportunity. But remember, different payroll services have different "cut off dates" for payroll amendments, so depending on when you notify us, it could be up to two months before the change can take affect.

When can I apply for a CU Loan?
As soon as you become a member. Browse our selection of loans to see which one if the best for you.


If you can't find the answer to your question here or on the main site, please contact us

Flexi Credit

Payroll Members have access to our Flexi Credit before anyone else

It's a revolving credit account for those who've been with their employer over 12 months. Want to know more?

Christmas Saver £10 Bonus

If you've never had a Christmas Saver account with us before, open one and we'll start it off with a £10 bonus!

Earn a £100 Business Referal Award

We're seeking employers to add to our extensive list of businesses who are already offering their staff access to our Payroll Save & Borrow scheme.

The likes of DWP, ResQ, HICA, local Councils, Colleges and many, many more are already on board!

Does your employer offer Credit Union payroll deduction yet?

If not - refer them to us! We'll contact them and if they sign up, we'll give you a £100 REWARD.

Email us at


Our upcoming Payroll events:

Wednesday 20 May
DWP Callander Park, Falkirk.

CANCELLED - Thursday 26 March
East Riding of Yorkshire Council
County Hall, Beverley 10 am to 2 pm

Tuesday 17 March
DWP Quarry House, Leeds
9am onwards

Wednesday 11 March
DWP Durham House, Washington
10am - 2.30pm

Monday 24 February
DWP Keighley Job Centre
9am onwards

Thursday 20 February
DWP Bradford Eastbrook
8.30am onwards



A selection of our products

Flexi Credit

Revolving Credit that you control


Instant Access

Save seperately from your other accounts


Credit Union Loan

Simple and competitive loans for our members


Co-op Energy

Working with Co-op Energy to lower your energy bills


© Hull & East Yorkshire Credit Union | Registered under the Credit Union Act 1979 and the Co-operative and Community Benefit Societies Act 2014. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our FRN is 213620.