How can I withdraw my savings?

Bank Transfer

- Online:  If you have registered for our Web App you can use it to send funds to a bank account that you have authorised us to use.

- Telephone:  01482 778753 (Mon - Fri 10-3.30) to request a transfer (You must have a standing authorisation set up to use this method. You can set this up by completing a form and returning it to us).

Complete and return a withdrawal form by:

- Post:  to 38 Brook Street, Hull, HU2 8LA

- Email:  with your scanned form to info@hullandeycu.co.uk

- Fax:  01482 229540.

When will the money appear in my bank?
If we receive your web app request, completed form or phone request before 2.30 pm Mon to Fri, the funds will normally appear in your designated bank account the same day.   Requests made on a weekend or Public Holiday will be dealt with on Monday or the next working day.

When can I draw my Christmas Saver money?
Any time between 1 November and 24 December.  As the purpose of this account is to save up for Christmas, we may charge you a £5 "early withdrawal fee" if you request a withdrawal outside the normal withdrawal period (ie after 24 December and before 1 November). If you request more than one early withdrawal your account will be closed and to reopen it you'd need to complete a new application form.

I've forgotten my password and/or online access details. What can I do?
Contact us directly on 01482 778753 (M-F 10-3.30) for help.

I've forgotten my Member Number / lost my Welcome pack. What can I do?
Please call us on 01482 778753 (M-F 10-3.30) where we'll ask you some security details before giving you the information.

How can I change my payroll deduction?

You can send us a secure message on the Web App

Alternatively, complete and return a payroll deduction order by:

- Post - to 38 Brook Street, Hull, HU2 8LA

- Email - with your scanned form to info@hullandeycu.co.uk

- Fax - to 01482 229540.

- Dropping it off at a HEY Credit Union branch. 

When will changes to my payroll deduction take effect?
Your payroll service should make the change from the first available opportunity. But remember, different payroll services have different "cut off dates" for payroll amendments, so depending on when you notify us, it could be up to two months before the change can take effect.

When can I apply for a CU Loan?
As soon as you become a member. Browse our selection of loans to see which one is the best for you.

If you can't find the answer to your question here or on the main site, please contact us. 

Withdrawal form

Bank Transfer Authority form

Payroll Deduction Order

Loan Application form

Flexi-Credit Application form

Payroll Application Form & Information Leaflet

Find more in Documents & Forms. 

Earn a £100 Business Referral Reward

We're seeking employers to add to our extensive list of businesses who are already offering their staff access to our high-valued financial wellbeing staff benefit; Payroll Save & Borrow.

Is your employer signed up to our Payroll Save & Borrow scheme yet? If not, drop us an email with their contact details and we’ll get in touch with them. If they become a Payroll Partner, we’ll give you a £100 reward!

Email us at info@hullandeycu.co.uk.

Find more of our member offers here

Our upcoming Payroll events in 2024:

Tuesday 16 April - Bradbury Group, Scunthorpe

Tuesday 23 April - Image Data, Willerby

Thursday 2 May - Image Data, Howden

Tuesday 7 May - ResQ - Hull and Seaham