Welcome to your Payroll Centre
If you're one of our Payroll Deduction Scheme members, you've come to the right place. Bookmark this page for quick access when you need it.
How can I withdraw my savings?
If you have registered for our Mobile App you can use it to send funds to a bank account that you have authorised us to use.
Or, telephone 01482 778753 (Mon - Fri 10-4) to request a transfer (You must have a standing authorisation set up to use this method. You can set this up by completing a form and returning it to us).
Alternatively, you could complete and return a withdrawal form by:
Cash or cheque at a HEYCU branch:
When will the money appear in my bank?
If we receive your completed form or phone request before 2.30 pm Mon to Fri, the funds will normally appear in your designated bank account the same day. Requests made on a weekend will be dealt with on Monday (unless a Bank Holiday).
When can I draw my Christmas Saver money?
Any time between 1 November and 24 December. Funds deposited after 1st November cannot normally be withdrawn until the following year's withdrawal period. As the purpose of this account is to save up for Christmas, we may charge you a £5 “early withdrawal fee” if you request a withdrawal outside the normal withdrawal period (ie after 24 December and before 1 November). If you request more than one early withdrawal your account will be closed and to reopen it you'd need to complete a new application form.
I’ve forgotten my password and/or PIN for the online access. What can I do?
On our Member Area Login page, click on the Lost your PIN/Password link. This will take you through to a Reminder form, which you need to complete and submit. You'll receive an email back with a reminder.
If you're still having trouble after trying this, it is best to contact us directly for further advice.
I’ve forgotten my Member Number / lost my Welcome pack. What can I do?
Please call us on 01482 778753 where we'll ask you some security details before giving you the information.
How can I change my payroll deduction?
Complete and return a payroll deduction order by:
When will changes to my payroll deduction take affect?
Your payroll service should make the change from the first available opportunity. But remember, different payroll services have different “cut off dates” for payroll amendments, so depending on when you notify us, it could be up to two months before the change can take effect.
When can I apply for a CU Loan?
As soon as you become a member. Browse our selection of loans to see which one if the best for you.
If you refer a friend to apply for a Credit Union Loan with us during October, November or December, we'll pop you both in a Prize Draw to each win a £50 Shopping Voucher. Closing date for this offer - Thursday 19 December 2019.
Payroll Members have access to our Flexi Credit before anyone else.
It's a revolving credit account for those who've been with their employer over 12 months. Want to know more?