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    19 September 2014

    Membersí Lottery results for September

    Here are our Members' Lottery results for September 2014.

    Please note the Lottery is now closed to new members for 2014 as we look forward to the Grand Christmas Draw with three times the prizes on offer for our loyal supporters!

    ClickLottery winners September 2014

    UNISON members welcome to join



    We are pleased to announce that we are now working in partnership with UNISON, the public service union, to help UNISON members and potential members with safe savings and affordable, responsible loans.

    UNISON members at Hull City Council and East Riding of Yorkshire Council can pay into the Credit Union very easily by payroll deduction.

    We have a great range of savings accounts and loan plans from £100 to £15,000 to meet everyone's needs, with many loans at rates considerably cheaper than High Street banks.

    If you are a UNISON member, why not give us a try?

    Find out more on the UNISON website           

    Driffield Branch floral display

         Our Driffield Branch members created this wonderful floral display for the First World War centenary commemorations in All Saints Church, Driffield in August 2014

    C U News

    Your latest C U News is now available to download!

    This is for our HEY Leaders to distribute amongst their colleagues and associates.



    Member Survey Results

    Thanks to everyone who took time to respond to our Members' Survey.  We've collated the responses and here's the feedback:


    Overall we scored well in the survey, here are some of the results:




    Top categories receiving 10/10

    •       Friendly staff

    •       Time taken to process requests

    •       Knowledgeable staff

    Lowest scoring categories

    •  Return on dividend

    •  Opening times

    •  Loan interest rates

    Pride in being a CU member

    Top categories receiving 10/10

    •      Want to recommend us

    •      Proud to be a member

    •      Feel they can tell us what they think

    Lowest scoring categories

    • Feeling respected as a co-owner of the CU

    • Interest in knowing more about the CU throughout the year

    See our full results

    There were comments and questions posed by members in the survey that we felt deserved a reply.


    Membersí Survey Prize Draw

    You may remember completing our Members' Satisfaction Survey a few weeks back. As a thank you, we put you all into a draw to win £50 into your account.

    The winner of the draw is...L Smith!  Your prize is now in your account.

    Thank you again to all for completing the survey - results will be revealed soon.


    Member Feedback Winners

    In our Hull and Bridlington branches, we have feedback slips so that members can let us know how we're doing. As a thank you, we enter them into our monthly prize draw to win shopping vouchers.

    Last months winners were S. McCallum and T. Murray!


    Music video promotes CUís

    Music producer Charles Bailey and rapper Question Musiq, in partnership with the Church of England have produced a song and video to highlight the dangers of payday loans and to promote credit unions as a better way of borrowing.

    We think it's brilliant!

    New Opening Times

    From 2nd June, the opening times at our Hull & Bridlington branch will be changing:



       9:00am - 4:00pm


       9:00am - 4:00pm


       10:00am - 4:00pm


       9:00am - 4:00pm


       9:00am - 4:00pm




       9:30am - 4:00pm






       9:00am - 4:00pm


       9:00am - 4:00pm

    Save HEYCU on your whitelist

    If we have an e-mail address for you, we will sometimes send you correspondence by e-mail rather than through the post. This saves us money.

    Our e-mails have been dropping into some members SPAM boxes, which means they don't receive our notifications.

    To avoid our e-mails from going into your SPAM box, please add to your 'whitelist'. You should be able to do this through the settings on your e-mail account.

    Common Bond Area


    We have now extended our common bond area to include the following :

    ∑ YO14 (Filey and Hunmanby);

    ∑ YO17 (Malton and district);

    ∑ YO8 (Selby and district); and

    ∑ DN14 (Goole and district)


    This means that those who live or work in those areas can now join Hull & East Yorkshire Credit Union.

    Full common Bond Map


    Golden Anniversary for UK Credit Unions

    HEYCU is celebrating the fiftieth anniversary of the first credit union in Britain


    Since 1964, UK credit unions have been making decisions for the best interests of their members, not external shareholders. Let's remind ourselves of a few CU facts:

    • Nearly 400 CU's in Britian
    • Over one million members
    • More than £1 billion in assets

    We look forward to the next 50 years!


    Dream Loan (New product!)

    £2,000-£4,999 - 14.9% APR, £5,000-£10,000 - 8.9% APR

    Updating your e-mail address

    If we have an e-mail address for you on record, we will sometimes send you e-mails instead of posting you a letter. This saves us a lot of money on postage costs.

    If you have an e-mail address, please let us know!

    You might be missing valuable information if:

    • we have an old e-mail address for you on the system;
    • you no longer use any e-mail address at all and we have one for you (we need to know so that we can send you letters instead).

    Next time you contact us, ask us to update your account so that we can keep in touch!

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