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    Tel: (01482) 778753 Email: info@hullandeycu.co.uk

    17 September 2014
    About Us

     

    We believe there is a credible and responsible alternative for savings and loans. Credit unions can provide that alternative.

    We focus on what people can afford, putting our members in control of their finances.

    We encourage savings that benefit our communities and help our members to access money responsibly.

     

    Since 1964, UK British Credit Unions have been making decisions for the best interests of their members, not external shareholders.

    Credit Unions act in the interest of their local communities. We provide localised financial returns through providing affordable and appropriate financial services to over 1 million members in Great Britain.

    Hull & East Yorkshire Credit Union serve the following common bond area.

     

    Hull & East Yorkshire Credit Union's Latest Facts and Figures

     Member Count 

     11,043

     Junior Savers

     1,055

     Savings   

     £7.6 million

     Loans                     

     34k+ loans (£21+ million)

     Dividends 

     £700,000+

    Annual Reports 2006-13                                                                                             Updated August 2014     

     

     

    Our History

    Find out more about our journey starting from 1999 to the present day - Our History.

     

    Financial Services Compensation Scheme (FSCS)

    Credit Unions are authorised by the Financial Conduct Authority and the Prudential Regulation Authority. Savings from individuals and small organisations (such as businesses and charities) are protected by the Financial Services Compensation Scheme up to £85,000.

     

                       

     

    Our Member Promise

    We aim to give a friendly, efficient, caring and confidential service. In fact, our Members Surveys consistently show us achieving high scores for our standards of customer care.

    We hope you never have reason to complain about us. But if you are dissatisfied with anything we do, please let us know and we’ll do our best to put things right. You can download a copy of our Complaints Procedure and our Policy on Treating Customers Fairly.

     

    Testimonials

    Loans

    'Best loans business I've ever been to and the only one I'll go to now'

    'I think your loan products are extremely fair - especially when other, harsher alternatives are available'

    'Very happy with the loan service - it really helped me get back on my feet again. I'll be sure to come to you guys first in the future'

    'You see the wider picture of a customer who walks in with a loan request. Your decision on application is fair'

    'You don't see people as just another debtor who is a failure, but as a good person who is able to deal with their problems'

    'Credit Union is the only place I would ever lend or save from as it's the only place I trust entirely'

    Savings

    'Having been one of the original members from the set up, I find it invaluable! It's good for those times when you need funds for emergencies. I also like the fact that additional products are never forced onto you or lots of junk mail sent in the post. I don't just feel like a number on a list - there is a personal touch to the credit union'

    'I have recommended you to my brother who is now a regular saver'

    Banking

    'One word EXCELLENT, and growing bigger and better for average people. Super'

    General

    'You cannot go wrong by joining the credit union - it's better than the bank!'

    'I feel I'm part of a society which helps through one word and that is TRUST. You trust your customer and that's what makes it better'

    'Please congratulate your staff. I feel they have manners and are very helpful'

    'Everytime I use the city centre branch, the staff are always friendly and efficient'

     

    Source of testimonials from our Members' Satisfaction Survey - Summer 2014

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