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    28 April 2017
    About Us


    We believe there is a credible and responsible alternative for savings and loans. Credit unions can provide that alternative.

    Focusing on what people can afford, we put our members in control of their finances and encourage savings that benefit our communities.

    Since 1964, UK British Credit Unions, not-for-profit financial organisations, have been making decisions for the best interests of their members, not external shareholders.

    Credit Unions act in the interest of their local communities. We provide localised financial returns through providing affordable and appropriate financial services to over 1 million members in Great Britain.

    Hull & East Yorkshire Credit Union serve the following common bond area.

    Hull & East Yorkshire Credit Union's Latest Facts and Figures






    £9.3 million

    As 31 March 2017

    Annual Reports 2006-16

    Our History

    Find out more about our journey starting from 1999 to the present day - Our History.

    Financial Services Compensation Scheme (FSCS)

    Credit Unions are authorised by the Financial Conduct Authority and the Prudential Regulation Authority. Savings from individuals and small organisations (such as businesses and charities) are protected by the Financial Services Compensation Scheme up to £85,000.


    Our Member Promise

    Member Charter

    We aim to give a friendly, efficient, caring and confidential service. In fact, our Members Surveys consistently show us achieving high scores for our standards of customer care.

    We hope you never have reason to complain about us. But if you are dissatisfied with anything we do, please let us know and we'll do our best to put things right. You can download a copy of our Complaints Procedure and our Treating Customers Fairly Policy.



    'You give people chances and offer reasonable rates'

    'You helped me out when I was in difficulty'

    'At a time when other lenders charge exorbitant rates of interest, it's refreshing to find a lender that truly cares for the people they lend to'


    'Credit Union have helped me out for many years and in a crisis you helped me to budget and deal with my finances much better than ever before'


    'The best thing I ever did was join the Credit Union'

    'Excellent services offered, friendly knowledgeable approachable team'

    'Having recently joined the Credit Union, I am happy to say that I was warmly greeted with all options fully and clearly explained to me on enquiry - I like the fact that it is a relaxed and perfect way for me to save a little when I can'

    'I've been a member for a year and am very satisfied with the service provided'

    'The service I get is always first class'

    'I've been a member for many years and never want it to change as I love Credit Union'

    Source of testimonials from our Members' Satisfaction Survey Results - Summer 2015.

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