Credit Unions in Britain

Credit Unions are not for profit financial services businesses owned and run by their members to provide them with:

• easy ways to save;

• access to low-cost, affordable loans;

• fair and straightforward bank accounts; and

• a range of other useful services to help them manage their money wisely.

In Britain credit unions are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  They are part of a worldwide Movement of 53,000 credit unions serving 188 million members in 100 different countries.

Hull and East Yorkshire Credit Union (HEYCU)

HEYCU is one of around 500 credit unions in Britain.  We were founded by a group of dedicated volunteers in 1999, to give everyone who lives or works in East Yorkshire (including the City of Hull) access to a range of affordable, excellent value financial services.

We aim to achieve this by creating a sustainable co-operative business which:

• is locally run by and for its members;

• shares out its surplus with its members;

• aims to keep money within the local economy; and

• works for local people and supports their community.

Our Latest Facts and Figures

In February 2013 we had 10,082 active adult Members and 800 First Savers and were looking after members' savings of over £6 million.  Since we began in 1999, we have helped our members by issuing more than 26,000 low-cost loans to a value of over £18 million. And we reckon we've saved them over £6 million in interest charges they would otherwise have paid to doorstep firms and other high cost lenders.  We've also shared over £680,000 in dividends with our members as their reward for saving with their business.  Why not become part of our success story . . . join today!

We are affiliated to the Association of British Credit Unions (ABCUL), registered under the Data Protection Act and a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. You can check our registration with the Financial Conduct Authority at http://www.fsa.gov.uk/register/home.do

Who can join?

If you live or work in any part of East Yorkshire, including the following towns, you can join us and we will help you to manage your money wisely:

• Kingston upon Hull

• Beverley

• Bridlington

• Driffield

• Goole

• Hornsea

• Withernsea

• Hedon

• Pocklington

• Market Weighton

• Cottingham

• Hessle

• Anlaby / Willerby / Kirk Ella

• Brough

If you work for one of these employers you can make your savings and loan payments by direct deduction from your pay - a simple and painless way to benefit from Credit Union membership:

• Hull City Council

• East Riding of Yorkshire Council

• Humber Bridge Board

• TENYAS (Ambulance Service)

• Goodwin Development Trust

  Humberside Probation Service

  Connexions

• Neville Tucker Services Limited

Our Member Promise

We aim to give a friendly, efficient, caring and confidential service. In fact, our Members Surveys consistently show us achieving high scores for our standards of customer care.

We hope you never have reason to complain about us. But if you are dissatisfied with anything we do, please let us know and we’ll do our best to put things right. You can download a copy of our Complaints Procedure and our Policy on Treating Customers Fairly:

Download Internal Complaints Procedure (791kb)

Download Treating Customers Fairly Policy (21.5kb)

Member Information

Our Annual Reports and information:

Download Be a Volunteer (422.3kb)

Download Annual Report 2012 (384.5kb)

Download Annual Report 2011 (432.7kb)

Download Annual Report 2010 (368.9kb)

Download Annual Report 2009 (353kb)

Download Annual Report 2008 (326.5kb)

Download Annual Report - 2007 (158.5kb)

Download Annual Report 2006 (156.5kb)

World Council Of Credit Unions Project

Since our tenth anniversary year, we have been encouraging our members to donate their small change in order to make a big difference to the lives of children in Africa.

If you would like to support this project, ask the Credit Union staff to pay your donation into Charity Share Account 999997.

You can download more information about this project below, visit www.woccu.org or email vbreunig@woccu.org

Download Charity Project Information (22.5kb)